SpeedTcon MOBILE APPLICATION ENHANCEMENT WORK

SpeedTcon scans user’s calendar for meetings, automatically detects conference calls reminds you before the call, and allows you to join with one-touch!

PROJECT OVERVIEW

A mobile app. that lets you dial into teleconferences by pressing one button. One-touch solution, so you can join your colleagues quickly and easily. Users have complaints facing a lot of issues joining teleconferences due to several reasons - remembering codes, keying wrong numbers, regional codes, access etc.

MY ROLES & CONTRIBUTION

Performed: Heuristic evaluation and review of the original app. | Contextual Inquiry | Design exploration sessions | Rebranding | Wireframing | User Testing | Managed a team of Lead Interaction & Visual designers

I got introduced to this app. in early 2016. It was originally built by some other GE group. It was time for some fixes and big enhancements/new features to be added. As the experience was good but quite restricted at the same time. With the growing user base, the demand of new features also started flowing in. I partnered with the previous product owners of the app. while it was transitioning to our team. We took some candid insights and access to the assets from them. This project turned out to be ever evolving as new ideas kept generating in from power users and even a lot from the leadership group. I have been continuously collaborating with the product owners, Leadership, backend, services and development team. The engagement included design explorations for brand identity, app icons, enhanced navigation model.

BUSINESS CHALLENGE

• SpeedTcon mobile App. was originally built by some other GE group, and the app. experience was good but quite restricted at the same time. With the growing user base, the demand of new features also started flowing in.
• Users had complaints facing a lot of issues joining teleconferences due to several reasons - remembering codes, keying wrong numbers, regional codes, access etc.

BUSINESS NEED

• Manage Office/ Business meetings efficiently
• Single platform to detect calendar schedules and show reminders
• Breaking conventional method of attending/ scheduling business meetings. And help employees handle official meetings on the go

SOLUTION

Effective Collaboration | Contextual Inquiry | Interaction/Visual Design Proposals | User Interviews | Wireframing | User Testing | Managed a team of Lead Interaction & Visual designers | Brand compliant Design

Some Random Screenshots from the mobile app.

TECH STACK

• Adobe Suite (Photoshop, and illustrator)
• Sketch

SUCCESS STORY

We partnered with the previous product owners of the app. while it was transitioning to our team. We took some candid insights and access to the assets from them. This project turned out to be ever evolving as new ideas kept generating in from power users and even a lot from the leadership group. We’ve been continuously collaborating with the product owners, Leadership, backend, services and development team. The engagement included design explorations for brand identity, app icons, enhanced navigation model.

• Usable, Scalable and fully responsive interface
• Very Interactive smooth transitions
• Globally accessible

USER FEEDBACKS

• "Excellent tool, especially for those traveling outside their home country. now you don't need to remember which toll free # to dial in to join tcons."
• "We’ve had great feedback on the app, as it is so easy to use and saves time and frustration."
• "This is a great app! saves me dialing in the wrong number 2 or 3 times a day."
• "Its genuinely helped make my every day working life a bit easier"

As per the last data received, there were around 25,000 monthly active users and growing.